Vinish Garg

Technical Writer. Published Author.

Archive for the ‘Technology’ Category

Reliance World: Internet Boradband Connection Services

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The Reliance Internet broadband connection has been an amazing experience for me. I got it set up few days back and it *was* running. For my questions or issues, none of the 3 service engineers pick the phone for last 6 days, no call back, or reply to my text messages.

Leave alone courtesy, I sent my last three texts to Satish, Arvind and Sameer on 24 February 2010. It read as “I called you about 30 ot may be 50 times but no response. Not even a courtesy to call back. Is it ‘Reliance World’?”

I have not received any call or text till date, 28 Feb. I wonder if they lack Courtesy, or Courage? Or Common Sense? Or the Process? (The most valid option is ALL OF THESE.)

Customer support says that my connection details are not available in their system (even after 10 days today).

The installation engineer (ANIL) acted as a spy from foreign country. In spite of my repeated requests during his stay in my office, he did not leave his contact number with me. It ensured that I could not call or text him, and yes, he was smart. I cannot.

This is “Reliance World”.

My question is not for the issue; any setup can have network or system failure and it is perfectly fine if it takes requried time to restore it. The issue is ‘The Process’, ‘The System’, ‘The Responsiveness’, ”The Communication’, ‘The Sense of Ownership’, and ‘The Pride of being associated with Reliance’.

I wonder of those engineers understand it. I wonder why this happens.

  • Were they not trained for customer service?
  • Are they not qualified?
  • Do they lack funds?
  • Do they lack resources?
  • Do they lack commitment?
  • Are they not paid well?
  • Is there something wrong with the whole culture in which they work, get trained and provide services?
  • [All of these?]

On top of this, my systems engineer hammered the final nail in coffin when he shared with me the information at: :(.

Written by Vinish Garg

February 28, 2010 at 4:54 pm

Reconnecting… Is it Nature?

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Reconnecting with old and forgotten friends after years is an amazing experience, a feeling of joy, fulfillment, and of ecstasy. Particularly for those whom you have lost hope that you will ever meet or chat online. It never happened with me so frequently as it has happened in last few months. People whom I would invariably remember – the moments that we shared together, the classes, coffee or career, the curriculum, customer calls or jokes, sometimes with smiles or with moist eyes.

First it was Neha – the prime character in my first book was inspired from her. I never thought that I will ever chat with her after 6 years were passed. But we did.
Then it was Renu, my class-mate during MCA. She is settled in Germany and again it was 5 years since we had a chat or message.
Next was Daya ma’m, we worked together in Spice, and we reconnected back after 5 years.
And today, it was Sanjeev. We studied together way back in 1991-94, 15 years back.

I do not believe that it is ONLY technology that is helping (la orkut/facebook). It is something in nature. Something that wants us to not to give hope, to embrace positivism, to have will to love and connect with more people, to share joy and laughter, and to love yourself and back yourself. Imagine how you feel/react when you are about to reply to a client email (that you don’t want to), or planning to cook rice (wishing someone else could do that, just for today), or waiting for a cab/bus (wishing your colleague could pick/drop you along the way, again just for today), or you are stuck in traffic (when an important cricket match is about to be over)… I guess nature has its own ways to pay back. And reconnecting to loved ones is one of those.

I long to reconnect with a few more people and I guess the route has been planned. It must be on the way. I can see it coming. Soon. God Bless Me.:)

Written by Vinish Garg

August 16, 2009 at 1:18 pm

Technical Writer and Pen/Pad?

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“I wish you use pencil and pad also, and not always THE KEYBOARD, at least occasionally.” I was startled at her words. “Pencil? I am a tech writer not an architect dear,” I said.

Her voice had raised, “Even when you are thinking something, you are looking at the screen, with fingers tapping (struggling on) the keyboard. With pencil and pad, sometimes you would see around, left or right at least when you are thinking.” There was no pause… “And you might have noticed that our roof is leaking, door needs paint, fan needs to be cleaned, and blah blah blah…. Can’t u even sense that you can take off your specs at least while ‘thinking’?”

She was right!. How this PC has reshaped our thought process. I have noticed that even while planning tasks or time estimates, why I am (most often) looking at the screen? I recalled that when I was writing a fiction few years back, I would spend time looking at ceiling, or walls or at lawn outside the window. Of course technology has obsessively possessed our heart, nerves, veins, brain, liver, stomach, and everything, even spiritually. I can’t live without it but thanks to my dear wife, now I use pen and pad while ‘thinking’ or ‘planning’ something. God Bless Her.

Written by Vinish Garg

June 22, 2009 at 12:19 pm

Microsoft Vision 2019

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Just want to share an excellent source of Microsoft Vision 2019 at:


Written by Vinish Garg

June 7, 2009 at 8:03 pm

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